SHIVALI AGNIHOTRI

Nigerian National Petroleum Corporation (NNPC) · RPA Business Analyst

Large-scale digital transformation initiative focused on automating high-volume, repetitive business processes across departments such as Finance, Procurement, HR, and Operations. Identified and assessed automation opportunities by analyzing existing business processes. Gathered and documented business requirements, creating detailed Process Design Documents (PDD) for RPA development teams. Facilitated workshops with stakeholders to map As-Is and To-Be processes, ensuring alignment with NNPC's digital transformation goals. Collaborated with RPA developers and testers to validate solutions, support UAT, and ensure successful bot deployment. Delivered measurable efficiency improvements by streamlining manual processes, reducing processing time and operational errors.

Environment: UiPath Studio, UiPath Orchestrator, Excel, Outlook

PineLabs · RPA Business Analyst

Focused on streamlining and automating critical operations in payment processing, merchant onboarding, and reconciliation workflows. Analyzed existing business processes across payment operations and finance to identify high-impact automation opportunities. Conducted requirement-gathering sessions with SMEs and stakeholders to define functional and non-functional requirements. Created detailed Process Design Documents (PDDs) and collaborated with RPA developers to translate business needs into automation solutions. Mapped and optimized As-Is and To-Be process flows to ensure improved efficiency, accuracy, and compliance. Coordinated and supported User Acceptance Testing (UAT), defect resolution, and deployment activities. Delivered automation solutions that reduced manual effort, improved transaction processing time, and enhanced system reliability.

Environment: Automation Anywhere, Excel, Outlook

RPA Business Analyst

Automation project for a mid-sized Philippines-based travel agency managing domestic and international flight and hotel bookings. Collaborated with business stakeholders to gather requirements for automating booking confirmations and notifications. Analyzed existing manual workflows across GDS and mapped them into optimized automated processes. Created detailed PDDs outlining steps for data extraction, email generation, and SMS notification logic. Coordinated with the UiPath development team to ensure alignment between business needs and technical solutions. Led UAT sessions with end-users to validate automation accuracy, performance, and compliance standards. Provided post-deployment support and created documentation for bot monitoring and exception handling.

Environment: UiPath Studio, UiPath Orchestrator, Excel, Outlook, APIs, GDS Integration

RPA Business Analyst

Automation of patient billing, insurance claims, and vendor payments for a US-based healthcare provider. Gathered and analyzed business requirements for automating invoice intake, validation, and entry processes. Worked closely with AP teams and SMEs to map current workflows and identify pain points in manual invoice handling. Drafted comprehensive PDDs capturing rules for data extraction, validation (tax ID, NPI), and exception handling. Collaborated with the UiPath development team to design a bot that integrated with EHR and ERP systems (Epic, SAP). Facilitated UAT by preparing test scenarios, managing feedback, and ensuring compliance with HIPAA standards. Provided training to stakeholders and created support documentation for post-deployment monitoring and reporting.

Environment: UiPath Studio, UiPath Orchestrator, EHR/EMR Systems, Excel, Outlook, HL7 Interfaces, APIs, Epic, SAP

Business Analyst

Developed and modified software modules based on business requirements for virtual assistant BOT creation. Worked on Kore.ai platform for virtual assistant development. Collaborated with QA team in unit testing and system testing. Created detailed documentation including business requirements documents (BRDs), functional specifications, and user stories.

Environment: Kore.ai, JIRA, Confluence

Business Analyst

Managed documents relating to business rules, requirement specifications, and functional requirements. Worked closely with development and test teams to create and execute test cases. Ensured quality standards were met throughout the software development lifecycle.

Environment: JIRA, Confluence, MS Excel, MS Visio

Business Analyst

Performed manual tests on different client software projects. Developed test plans and test cases, including performance test plans and security test plans. Ensured software quality through comprehensive testing methodologies.

Environment: Manual Testing, Test Planning, JIRA, Excel